Requests arrive across too many channels
Website, WhatsApp, Telegram, Instagram and email grow faster than the response process around them.
AI audit for SMEs
AI automation for SMEs: clarity first, implementation second
We help you identify where AI agents, RAG, email drafts or messenger automation make practical sense — with human review and a realistic rollout path.
50 minutes · remote or in Aachen · DE/EN/RU
AI agentsLead & support automationHuman reviewEU/Germany context
AI Audit
50 min
Channels
Guardrails
Human
review
Output
Map of key contact points and response bottlenecks
Prioritised shortlist for AI agents or automation
Data and knowledge-base check, including gaps
01
Many AI ideas sound promising. Fewer fit day-to-day operations.
The audit separates useful automation from experimentation before time, budget or customer data move in the wrong direction.
Knowledge is scattered
FAQ, PDFs, offers and internal notes exist, but they are not yet usable as a reliable knowledge base.
Automation needs control
Not every answer should be sent automatically. We plan approvals, escalations and safe limits from the start.
02
Practical AI automation that can start small
We prioritise scenarios that are easy to validate and keep your team in control.
Lead qualification
The assistant asks 2–3 follow-up questions, captures contact and context, and hands over a clear request summary.
Email drafts
AI prepares responses from your knowledge base. Your team reviews, edits and sends them.
RAG knowledge base
PDFs, FAQ and process knowledge are structured so answers stay traceable.
Messenger & website chat
An AI assistant answers routine questions and escalates sensitive cases to people.
03
How the 50-minute audit works
Not a large transformation programme. First a clear picture, then one safe next step.
Understand channels and bottlenecks
We map where customers write, where answers wait and which tasks repeat.
Check data and risks
We clarify which content can be used and where privacy, quality or approvals matter.
Prioritise 2–3 workflows
You get a short list of realistic automations with effort, value and control points.
Decide prototype or roadmap
If it makes sense, we define a small prototype with clear boundaries and measurements.
04
What you have after the audit
Map of key contact points and response bottlenecks
Prioritised shortlist for AI agents or automation
Data and knowledge-base check, including gaps
Recommendation for human review, escalation and safe rollout
05
Technically strong, intentionally controlled
LindenTech combines cloud/DevOps experience, RAG architecture and AI-agent implementation with pragmatic delivery for small teams.
No autopilot without approval
We separate drafts, recommendations and automatic actions. Critical responses stay reviewable.
Works with existing tools
Gmail, website, messengers, PDFs and internal knowledge sources are assessed around your real setup.
Multilingual consulting
German, English and Russian are available from the first conversation; Tajik when the project context needs it.
Let’s find the first AI automation that actually makes sense.
Tell us which inquiries, emails or support cases cost the most time. We will suggest an audit slot.
Request an AI auditContact Us
Let's discuss how we can help your business thrive with our IT solutions. Reach out to us today.